Effective on orders as of March 20th, 2021.
HARLAN MD 60-DAY SATISFACTION GUARANTEE
Harlan MD™ offers a 60-Day Money-Back Warranty on all products purchased through our Website. This Warranty comes into effect on the day your product is shipped from our fulfillment center(s), and expires sixty (60) days thereafter. You will be responsible for any shipping charges incurred in returning any product. We will not refund any shipping charges, only the purchase cost of your items including taxes. We require that all returns have a tracking number and Return Authorization Number.
How To Initiate A Refund: If by any chance, you decide that one of our products is not for you, you can easily return the product by sending an email to firstname.lastname@example.org, or by contacting our Customer Support Team at (877) 465-7892 in order to obtain your Return Authorization Number. Once you have been issued a Return Authorization Number (what we refer to internally in shorthand as an “RMA”), you will automatically receive an RMA email confirmation and authorization. In order for your refund to be processed, you must write your RMA number on the outside of your shipment package in large and legible print.
For refunds to be processed, RMA must be received at our warehouse within the 10-day grace period of RMA being issued.
Please send the remaining product to the following address:
Attn: Harlan MD Returns
1711 Monrovia Ave
Costa Mesa, CA 92627
Once the remaining product has been received by us and your RMA number has been logged into our systems, you will receive an email confirmation that your refund is being processed. Please note that depending on the bank that issued the credit card, a refund can take up to thirty (30) days to appear on your credit card statement. Again, you are responsible for any costs incurred to package and safely return the product to our fulfillment facility.
If you have any questions about how to initiate a refund, please do not hesitate to contact our Customer Support Team at (877) 465-7892 for further assistance.
We also refund all cases of fraud and unauthorized transactions. Multiple refunds for purchases processed over multiple months are not permitted. We will only refund the most recent month’s transaction. We reserve the right to refuse a refund to any customer who repeatedly requests refunds or who, in our judgment, requests refunds in bad faith.
You agree that any products you purchase from Harlan MD and/or our Website will be used for your personal, non-commercial use. You agree that you will not resell, re-distribute, or export any product that you order from the website. To ensure the products and services on our site are of the highest quality and are backed by our exclusive money-back guarantee and customer support, among other things, Harlan MD does not allow any resale or other distribution of any kind or nature, whatsoever, by you or any third party. By purchasing a product from our site you promise and agree that you will not sell, resell, distribute, or otherwise offer for sale any Harlan MD products purchased or otherwise received by you, and you also promise and agree that you will not give, sell or otherwise transfer, Harlan MD products purchased or received by you to any third party for any reason whatsoever. Wells & Millar, the owner of the rights to the Harlan MD line, reserves the right to take action against any unlawful reseller or distributor for unlawfully reselling our Harlan MD products. Such actions include all remedies under State and Federal law, including the Lanham Act.